The four steps to follow for phone sales leads

Posted by on November 22, 2016

I work for an organization that sells industrial equipment, farm equipment and recreational products. Our buyers are generally not shoppers but customers that have a product solution need: they need to get the crop off and are looking for a grain cart to move it.  They need to haul a skid steer to the job site, […]

Topic: , , , , ,

Do you believe the customer is the most important thing?

Posted by on October 7, 2016

There is more focus on customer experience now than ever before. Interestingly enough, when you read why brands are focusing on the customer experience the reasons given are more excuses or accusations. What we’re not seeing are brands aspiring to have a great customer experience because that’s what best for their business. Typical reasons given […]

Topic: , , , ,

The Leadership Lid…are you the lid?

Posted by on September 17, 2016

Many of us have been there: you report to someone that “doesn’t get it.” The frustration in the air is palpable. The leader of the group dictates the progress, the environment and ultimately the effectiveness of the team. The leader is the lid the team bumps up against in their desire to be more. Every […]

Topic: , , , ,

The Net Promoter System and why you need it

Posted by on August 26, 2016

Imagine a world in which your customers are so excited after shopping at your organization that they rush out to tell their friends and family.  If this happened with every one of your customers you wouldn’t need to spend a dollar on advertising because all your advertising would be done for you. (Well, this is […]

Topic: , , , , ,

Creating trust in the connection economy with Sara Wheelwright

Posted by on August 9, 2016

Sara Wheelwright is the founder of Trusted directory services; Trusted Saskatoon and Trusted Regina. She is also the founder of the Trusted Marketing Services. The founding story of Trusted is rooted in a desire to help others from personal experience. Sara, the Trusted Founder, arrived in Saskatchewan from the UK in 2006. With no one to recommend businesses […]

Topic: , , , ,

The Leadership Gap

Posted by on July 20, 2016

In a recent podcast called Meeting the Leadership Transition Challenge, my guest Jane Halford of Bolt Transition indicated that 40% of all leadership transitions fail within the first 18 months. While this is shocking in and of itself, there are even more alarming numbers in the workforce composition. The vast majority of our senior leaders are in the boomer generation aged 50- […]

Topic: , , , , , ,

Meeting the Leadership Transition Challenge with Jane Halford

Posted by on June 30, 2016

In this episode of The Other 99% Steve talks with Jane Halford from Bolt Transition Meeting the Leadership Transition Challenge Jane has a long career as a leader and now chooses to help create better leaders.  40% of all leadership  transitions fail within the first 18 months.  This is an alarming statistic and  Jane dives into the challenges […]

Topic: , , ,

The top 3 qualities of leadership I learned from mountain climbing

Posted by on June 2, 2016

Even before I reached the summit of Mount Everest, I had discovered many components of great leadership. Like you, I have read a book or two about leadership. I started creating lists of leadership qualities I had gathered from mentors, books and colleagues. But my profound understanding of leadership came from my experience on mountains leading […]

Topic: , , , , ,

The Many C’s of Leadership – old

Posted by on May 26, 2016

The Leadership Series Like many of you I have been sucked into a link titled the 3 C’s of leadership or the 6  C’s of leadership and I have read a book or two about leadership.  What I have discovered is that there are many, many C’s of leadership and, depending on the author or […]

Topic: , , , ,

12 years of Saskatchewan Digital Marketing with Mouneeb Shahid

Posted by on May 17, 2016

Mouneeb Shahid is the CEO of 2webdesign a Saskatchewan digital marketing and design firm that has been around for 12 years. When this podcast was being recorded Mouneeb was in Manchester, UK working on his Masters in Digital Strategy, an example of his dedication to improvement for himself and the clients he serves. Our conversation […]

Topic: , , ,