Codifying the Customer Journey

Posted by on April 17, 2017

Unless you have been living under a rock, all organizations know that focusing on customer experience is the single initiative that brands can do to differentiate themselves in the marketplace and create value. This need is not just for service or retail organization but all organizations, including fabrication, manufacturing even the non profit sector. An entire industry […]

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Lessons from the Alpine in Leadership

Posted by on January 7, 2016

Lessons from the Alpine; Leadership values, processes and techniques can be universally applied to any setting. Leading teams in the alpine exaggerates these lessons because the stakes are so high. In the alpine, if leadership techniques and values such as listening to your team, planning, keeping everyone feeling safe, making timely decisions and believing in […]