Unless you have been living under a rock, all organizations know that focusing on customer experience is the single initiative that brands can do to differentiate themselves in the marketplace and create value. This need is not just for service or retail organization but all organizations, including fabrication, manufacturing even the non profit sector. An entire industry […]
Topic: Customer Experience, Customer Journey, Speaking
Lessons from the Alpine; Leadership values, processes and techniques can be universally applied to any setting. Leading teams in the alpine exaggerates these lessons because the stakes are so high. In the alpine, if leadership techniques and values such as listening to your team, planning, keeping everyone feeling safe, making timely decisions and believing in […]
Topic: Speaking
On May 17th at 7:00 am, 2013 after climbing twelve hours through a storm Steve Whittington and Dawa (Danuru) Sherpa were the first to reach the top of the world. They stood alone looking down on the world, it was clear, it was bright, it was beautiful. They had the mountain to themselves with no […]