It is easy to get trapped in the rut of “market of one” thinking (if I like this every one else should). To mitigate this thinking our team regularly takes one of our websites and submits it to a user testing group. This group is tasked to answer questions such as describing the purpose of […]
On today’s episode, we have Ryan Sailer, General Manager of Southland Trailer Corp., a leading manufacture of light industrial trailers in western Canada. Ryan talks about working with family, innovation, and the importance of having the right company culture implemented. The Fiscal Impact Of The Right Company Culture Growing up with an entrepreneurial Dad, Ryan reflects […]
In this episode of The Other 99%, Steve talks with Dwayne Leslie from Global Auction Guide. The internet is ‘the great equalizer’, and this guest is a perfect example of that. Have a listen, and learn how a farmer from Portage la Prairie, Manitoba, has become a digital leader for auctions in North America. Hosted by […]
Topic: Podcasts
The idea of what is Customer Service means different things to different people. In order to create a consistent, outstanding customer experience we all need to take responsibility for our actions and involvement with the customer (so it is never not our job); always make it personal, and by that I mean it make your […]
Topic: Blogs, Clerk, Customer Series, Customer Service, Teamwork
Keep talking…I am not really listening. I believe business is increasingly tilting toward a winner takes all culture: in other words WITFM (What’s in it for me?). This is not about the demands shareholders are putting towards operations for results (although this is part of the problem). It boils down to the individual actions and attitudes […]
The Hero Leader The image of a leader is often an individual out front. Leaders lead. I agree with this. What I do not agree with is the image of the superhero leader. I believe leadership is more about soft qualities such as courage, discipline, patience, perseverance, consensus building, listening, coaching and consistency; as opposed […]
Lessons from the Alpine; Leadership values, processes and techniques can be universally applied to any setting. Leading teams in the alpine exaggerates these lessons because the stakes are so high. In the alpine, if leadership techniques and values such as listening to your team, planning, keeping everyone feeling safe, making timely decisions and believing in […]
Topic: Speaking
In May of 2012, Saskatoon climbers attempted Mount Saskatchewan, the only unclimbed peak left in Canada’s remote centennial range in the Yukon. Situated over 100 miles by air from Haynes Junction YK, over the great glacier divide is a barren frozen destination, with no support available. Team Prairie Vertical set out with a goal of a coveted […]
Topic: Blogs
The Goal The theory of constraints is explained in this colorful tale. While this book is dated for anyone in manufacturing or working in systems, it is well worth the entertaining need Fundamentally Different If you do not understand the power of a great culture, why culture for an organization is the most important element […]
Topic: Reading List
I was at a vendor meeting last week. I was explaining to the two people in the meeting room how our advertising needs to be more than just call to action, the message needs to be 100% on brand, it has to integrate with our event boxes, running an ad one day late into next […]