The top 3 qualities of leadership I learned from mountain climbing

Posted by on June 2, 2016

Even before I reached the summit of Mount Everest, I had discovered many components of great leadership. Like you, I have read a book or two about leadership. I started creating lists of leadership qualities I had gathered from mentors, books and colleagues. But my profound understanding of leadership came from my experience on mountains leading […]

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The Many C’s of Leadership – old

Posted by on May 26, 2016

The Leadership Series Like many of you I have been sucked into a link titled the 3 C’s of leadership or the 6  C’s of leadership and I have read a book or two about leadership.  What I have discovered is that there are many, many C’s of leadership and, depending on the author or […]

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12 years of Saskatchewan Digital Marketing with Mouneeb Shahid

Posted by on May 17, 2016

Mouneeb Shahid is the CEO of 2webdesign a Saskatchewan digital marketing and design firm that has been around for 12 years. When this podcast was being recorded Mouneeb was in Manchester, UK working on his Masters in Digital Strategy, an example of his dedication to improvement for himself and the clients he serves. Our conversation […]

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Why you need to challenge your business assumptions

Posted by on April 30, 2016

It is easy to get trapped in the rut of “market of one” thinking (if I like this every one else should).  To mitigate this thinking our team regularly takes one of our websites and submits it to a user testing group. This group is tasked to answer questions such as describing the purpose of […]

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The importance of having the right company culture

Posted by on April 14, 2016

On today’s episode, we have Ryan Sailer, General Manager of Southland Trailer Corp., a leading manufacture of light industrial trailers in western Canada. Ryan talks about working with family, innovation, and the importance of having the right company culture implemented. The Fiscal Impact Of The Right Company Culture Growing up with an entrepreneurial Dad, Ryan reflects […]

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How a farmer from Portage la Prairie became a digital leader

Posted by on April 5, 2016

In this episode of The Other 99%, Steve talks with Dwayne Leslie from Global Auction Guide. The internet is ‘the great equalizer’, and this guest is a perfect example of that. Have a listen, and learn how a farmer from Portage la Prairie, Manitoba, has become a digital leader for auctions in North America. Hosted by […]


Customer Service means being more than just a clerk

Posted by on March 25, 2016

The idea of what is Customer Service means different things to different people. In order to create a consistent, outstanding customer experience we all need to take responsibility for our actions and involvement with the customer (so it is never not our job); always make it personal, and by that I mean it make your […]

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The problem with WITFM customer service

Posted by on February 12, 2016

Keep talking…I am not really listening. I believe business is increasingly tilting toward a winner takes all culture: in other words WITFM (What’s in it for me?).  This is not about the demands shareholders are putting towards operations for results (although this is part of the problem).  It boils down to the individual actions and attitudes […]

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Leadership doesn’t mean being out in front

Posted by on January 20, 2016

The Hero Leader The image of a leader is often an individual out front. Leaders lead. I agree with this. What I do not agree with is the image of the superhero leader. I believe leadership is more about soft qualities such as courage, discipline, patience, perseverance, consensus building, listening, coaching and consistency; as opposed […]

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Lessons from the Alpine in Leadership

Posted by on January 7, 2016

Lessons from the Alpine; Leadership values, processes and techniques can be universally applied to any setting. Leading teams in the alpine exaggerates these lessons because the stakes are so high. In the alpine, if leadership techniques and values such as listening to your team, planning, keeping everyone feeling safe, making timely decisions and believing in […]