On today’s episode, we have Ryan Sailer, General Manager of Southland Trailer Corp., a leading manufacture of light industrial trailers in western Canada. Ryan talks about working with family, innovation, and the importance of having the right company culture implemented.
The Fiscal Impact Of The Right Company Culture
Growing up with an entrepreneurial Dad, Ryan reflects on opportunities he experienced to look at situations differently. From a very young age, Ryan learned to look at the business from an employee perspective and from the management perspective. He shares insights on how he has come to understand the fiscal impact of culture to the company.
Learn more about Southland Trailers;
Southland Trailers offers a complete line of steel and aluminum livestock trailers, quality horse trailers, equipment trailers, wagons, dump trailers and more
Steve Whittington is President of Roadmap Agency Inc. He has also served for over a decade as a member of the Executive Team of Flaman Group of Companies an award-winning organization and has over 25 years of executive experience. Steve’s current board work includes serving as; President of Glenora Child Care Society; and Co-Chair of the Marketing Program Advisory Committee for NAIT’s JR Shaw School of Business. Previous notable board work included, Chair of the board for Flaman Fitness Canada, a national retailer, a Director for a meal prep internet Startup Mealife and Chair of Lethbridge Housing authority, the third-largest Social housing NGO in Alberta.
Academically, Steve was an instructor of Project Management at Lethbridge College for seven years. Steve holds a Bachelor of Commerce Honours degree; he is a Certified Sales Professional (CSP), Project Management Professional (PMP), Certified Marketing Specialist (CMS) and (CCXP) Certified Customer Experience Professional.
Steve’s first book Thriving in the Customer Age – 8 Key Metrics to Transform your Business Results teaches about the customer journey and provides a guiding framework spanning all stages of the customer experience. The book explains how every metric impacts an organization and how leaders can best utilize each metric to provide a stellar customer experience. Everyone knows the customer is the most important part of a business. This book provides the tools to improve an organization’s customer experience and drastically transform business results.
Recently Steve’s Blog has been profiled as one of the Top 75 Customer Experience blogs