The challenge for a lot of organizations has been measuring the entire customer experience with metrics that can be referred to and improved upon, it can now be done! Learn how!
Hi, I’m Steve Whittington, and I lead teams in business and in the alpine. My guiding principles for both are simple: Reach higher; always remember every moment is a moment of truth and consequence; trust your team to truly know what you are capable of. I believe if alpine intensity can be brought to organizations through marketing and focusing on your customers, your results will reach previously unattainable heights. I am dedicating my career to helping individuals and organizations reach these new levels.
Steve Whittington's Blog
As sure as the sun rises you will have a day when your organization did not provide an excellent customer experience. Customer experiences are delivered by people executing on processes supported by technology. Those three factors all fail at some point. People make mistakes, processes can not cover every scenario and technology…well as seamless as it continues to strive to be, there is still down time. Acceptance of these facts means you need to have a recovery system in place for when the failures happen.
What makes for a good recovery system?Continue Reading
Sherry has dedicated her professional life to helping other succeed. She does this through her organization Invest in You in partnership with the Disney Institute.
Her Mission: Empowering people through inspirational learning experiences
With the support of Alberta Chambers of Commerce, Sherry Kennett-Shmyr founded Invest In You Today in 2015 with a mission to make the Walt Disney’s world class excellence training available and affordable in Western Canada to help empower people through inspirational learning experiences.