The challenge for a lot of organizations has been measuring the entire customer experience with metrics that can be referred to and improved upon, it can now be done! Learn how!
Hi, I’m Steve Whittington, and I lead teams in business and in the alpine. My guiding principles for both are simple: Reach higher; always remember every moment is a moment of truth and consequence; trust your team to truly know what you are capable of. I believe if alpine intensity can be brought to organizations through marketing and focusing on your customers, your results will reach previously unattainable heights. I am dedicating my career to helping individuals and organizations reach these new levels.
Steve Whittington's Blog
Today as I look at the overall retail and service landscape, I see organizations failing to meet customer expectations. The list of storied brands shutting down locations is enormous. In 2017 alone, over 5,000 stores of major retailers were closed: Sears and Kmart closed 358 stores, JC Penney 138 stores, Macy’s 68 stores, Payless Shoes emerged from it’s Chapter 11 restructuring with almost 1,000 fewer stores, and the list goes on and on.Continue Reading
Sherry has dedicated her professional life to helping other succeed. She does this through her organization Invest in You in partnership with the Disney Institute.
Her Mission: Empowering people through inspirational learning experiences
With the support of Alberta Chambers of Commerce, Sherry Kennett-Shmyr founded Invest In You Today in 2015 with a mission to make the Walt Disney’s world class excellence training available and affordable in Western Canada to help empower people through inspirational learning experiences.