The Net Promoter System and why you need it

Posted by Steve Whittington on Aug 26, 2016 7:16:12 AM

happy-customerImagine a world in which your customers are so excited after shopping at your organization that they rush out to tell their friends and family.  If this happened with every one of your customers you wouldn’t need to spend a dollar on advertising because all your advertising would be done for you. (Well, this is a little bit of an exaggeration but you get the point).

Sales would sky rocket; earnings would double; staff, stakeholders and obviously customers would all be happier. This is not a fantasy world, this can be achieved by managing a rating by customers from one simple question “ How likely are you to recommend?”   It is called the Net Promoter Score.

Read More >

Topics: customer loyalty, Customer Series, Customer Service, Customer Journey, Net Promoter System, the ultimate question

Enhance your Learning Journey

Take a Deeper Dive into CX, Leadership and Emerging Marketing Trends

You will find articles on:

  • NPS (Net Promotor Score)
  • Customer Journey Stages
  • ENPS (Employee Net Promotor Score)
  • Customer Experience
  • Employee Experience
  • Marketing ROI
  • Leadership qualities
  • Branding
  • Service Recovery
  • Target Market Profiles (Personas)
  • Sales Process
  • CRM Management
  • And so much more….

Subscribe Here!

Recent Posts

Posts by Tag

See all