Is Retail Doomed?

Posted by Steve Whittington on Feb 13, 2019 4:03:46 PM

Empty retail store 

Today as I look at the overall retail and service landscape, I see organizations failing to meet
customer expectations. The list of storied brands shutting down locations is enormous. In 2017 alone, over 5,000 stores of major retailers were closed: Sears and Kmart closed 358 stores, JC Penney 138 stores, Macy’s 68 stores, Payless Shoes emerged from it’s Chapter 11 restructuring with almost 1,000 fewer stores, and the list goes on and on.

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Topics: customer centric, customer experience, Customer Series, Customer Journey, Retail, Blogs

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