Does Technology = Effective Customer Experience?

Posted by Steve Whittington on Dec 18, 2019 11:18:07 PM

Customer Experience TechnologyToday we see an ever-increasing march towards technology utilization to engage with customers. Using technology, an organization can create efficiencies in the workplace designed specifically for their custom customer journey. This means many portions of the customer journey are now being augmented by technology.  Broadly, this is starting with AI helping write ad copy for ads, bots answering chats, workflow automations for updating customers order status and automating customer outreach (after the sale or for closing the sale).  

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Topics: customer experience, customer journey critique, Customer Series, Digital transformation

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