Book coming soon!

Posted by Steve Whittington on Nov 13, 2018 8:26:34 PM

Thriving in the Customer Age Book CoversI would really appreciate your feedback!. After years of speaking about the customer journey and the metrics to measure it, I am writing the book that will make the entire methodology available to entrepreneurs and business leaders.

Title is: "Thriving in the Customer Age”

And here is the ask. Help me pick the best cover and let me know why you chose it. Click here to fill out a really short survey https://www.surveymonkey.com/r/RQGHHRV

Creating a truly remarkable customer experience has long been known as the competitive advantage that can transform your business results. But how does a business consistently provide this high-quality experience? What are the steps? How is a customer experience initiative measured? How does it improve the bottom line?

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Topics: Customer metrics, Thriving in the customer age, Customer Journey, Blogs

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  • NPS (Net Promotor Score)
  • Customer Journey Stages
  • ENPS (Employee Net Promotor Score)
  • Customer Experience
  • Employee Experience
  • Marketing ROI
  • Leadership qualities
  • Branding
  • Service Recovery
  • Target Market Profiles (Personas)
  • Sales Process
  • CRM Management
  • And so much more….

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