A little while ago I had to get a reference check for a non-profit board I serve on. I audibly groaned at the thought, but it needed to be done.
My perception versus the reality of what occurred was night and day, in fact I could say I was delighted by the experience with the Edmonton Police Service. Who says that?
Well I do, at least for this experience. In keeping with my desire to review a business every month (I missed August) against the four stages of the Customer Journey, I thought why not review a public service? To kick-start the critique, this is my Net Promoter Score for the EPS background check: